Service Pursuit of Excellence Foton Cummins Partnered with Auman GTL Super Edition Strongest Technician
Quality leadership, service first, quality can attract users, and services are the source of maintaining customers, guiding customers to continue to purchase. On October 28th, 2015, the 2015 Auman GTL Super Edition Maintenance Skills Competition Final held jointly by Foton Daimler and Foton Cummins was held in Beijing. A total of more than 260 outstanding service technicians participated in the districts of Datong, Shandong, and Jiangsu, Zhejiang and Shanghai. After the preliminary and semi-finals, 28 winners were selected to participate in the finals.
2015 Auman GTL Super Edition Maintenance Skills Competition Finals
Cummins ISG's "New" Power Drives Auman GTL Super Edition to deliver a good reputation
The Cummins ISG engine, which is the first Chinese engine to be listed on the North American market, has many technological innovations, including the application of the CAN bus technology, which has enabled the Auman GTL Super Edition to achieve quality in terms of safety, fuel economy, and reliability. The leap forward, but also put forward a higher level of service personnel.
ISG's new product import director Ge Sikang (right) and director of the Futian Daimler Training Center Li Hongmei (left) awarded the prize to the champion Zhai Xiangfei
In order to examine the players' multifaceted qualities and levels, written and actual operations were conducted in the finals. The engineers of Futian Auman GTL Super Edition and Cummins ISG set the topics based on years of design experience and market feedback. , test the contestants' professional skills and knowledge, as well as the ability to respond to problems and repair speed. Eventually, Zang Xiangfei from Beijing-Tianjin-Hebei Region won the championship with a theoretical score of 81 and an actual score of 98 (with two scores of 100 points). This outstanding result also reflects the player's overall quality level.
Futian Cummins Customer Support Senior Manager Shen Xianbo Gives a Speech
In fact, the strongest battle has never stopped, not only is the hegemony of the strongest technicians in this competition, the Auman GTL Super Edition has been engaged in the “strongest truck†hegemony in domestic high-end heavy trucks since its listing, Cummins ISG The engine has also been competing with the "strongest heart" for hegemony. In 2015, the entire industry was not surprised, Auman GTL has achieved a converse growth, a huge increase in sales, has won a very good reputation in the end market, in addition to the guarantee of brand quality, of course, benefits and the protection of service quality .
Excellent technicians entering the finals of the best technicians in the Auman GTL Power Edition
The 100,000-kilometer-thousand-thousand-kilometre maintenance of the engine in the industry has enabled users to truly appreciate the actual returns. In the use of users, the evaluation is extremely high. Liu Jintao, an outstanding technician from the Heilongjiang region, told reporters: “When the user comes to the first insurance, The Auman GTL Super Edition and Cummins ISG engines are highly satisfied. In the northeastern China, cold winters, heavy snowfall, and icing on the road surface, Cummins ISG's iBrake braking system can actively control downhill speeds to make driving safer. "Customer satisfaction is extremely high." Good quality word of mouth. This is the inexhaustible motive force for sustainable brand development.
Auman GTL Super Edition strongest maintenance technician contest contest written test site
Foton Cummins "Heart" Service Helps Auman GTL Super Edition Service Upgrade
Futian Cummins has been making unremitting efforts to improve the quality of service, and strives to create a whole "heart" service that allows users to be after-sales, worry-free, caring and quality-assured. With the continuous development of technology, services are also continuously progressing and improving along with the needs. This competition is not only a test of the player's service ability, but also provides an opportunity for technical exchanges for maintenance service personnel all over the country. Experts also provide professional guidance to answer questions that they have encountered in peacetime work. The winner of the game, Xiang Xiangfei, told reporters: “The engineers of Auman GTL Super Edition and Cummins ISG often provided us with basic knowledge and professional skills training, so that we learned a lot of new knowledge, new ideas, and also domestic high-end heavy trucks and engines. With a new understanding.†This competition is also a good opportunity to learn and improve, to pass on opportunities for new technologies and ideas, and to promote maintenance.
The Oman GTL Super Edition's strongest maintenance technician contests the referee to check the engine
In addition to the efforts to improve service technicians' maintenance skills, Foton Cummins has also carried out many improvements in its after-sales service, such as spare parts reserves. Recently, the Cummins (China) Southwestern Parts Distribution Center was officially established. This is already the fifth component distribution center Cummins has established in China and will comprehensively improve Cummins' component supply capabilities in the domestic market. Liu Xiaoxing, vice president of Cummins Inc. and General Manager of Lightweight Heavy-duty Business in China, once said: "As a world-class engine manufacturer, Cummins must match first-rate services. Serving customers and improving customer satisfaction in the aftermarket is a key part of Cummins' business. "The Company has demonstrated the unremitting efforts of Cummins in the service sector and its determination to strive for good service guarantees. It is an important enhancement to the entire Cummins product system.
Auman GTL Super Edition's strongest service technician contests actual operation site
The engine is the top priority of a car, and the enhancement of engine brand service capability is an effective promotion of the service ability of the entire vehicle company. The strongest technician competition organized by Foton Cummins and Auman GTL Super Edition is reflected The two have worked together to achieve a higher level of excellence in service quality and to improve professional maintenance technology.
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