There are 23 reception rooms to pass the security inspection

The security check, the number, and the queue are entered in the registration window. There are multiple seats in the hall. After the number is taken, they sit and wait. Such facilities may not seem to have the slightest relationship with everyone's imaginary "letters and visits." Yesterday, the reporter together with the members of the Municipal People's Congress and the CPPCC National Committee members “walked into the Letter and Visiting Office.” This once-thundering sounding institution has already become a “Sunshine Letter”.

First security check, then take the number, register

City Letters and Visits Office is located at Renmin Road, a branch road next to the city government, and a building is surrounded by green trees.

In order to avoid some aggressive behavior, the first thing to enter the hall is to pass a security check . “After the security check, you can get a number.” The city’s letter office visited a person in charge and said, “If not, the help desk staff can help.” Take the number."

The check-in machine is facing the waiting area and there are seats. About a dozen visiting people are sitting in waiting positions. "The person who called the number can go to the window to register." The staff pointed to the inside of the hall and there were 4 registration windows.

Currently open 16 reception rooms, mainly on the 2nd floor

There are two gates on the right side of the registration window. Inside the gate is the 23 reception rooms of the City Letter and Visit Office. The two gates, like the gates at the entrance of the light rail, “have a bar code on the strip of the number, and just scan the bar code on the gate to enter the visiting area.”

"There are 23 reception rooms and 16 are currently open. The main reception room is on the 2nd floor. If the number of visitors is large, there will be a larger reception room on the 1st floor," the relevant person in charge said.

Lawyers provide legal advice

On the second floor, first through a reception room, the relevant person in charge said that this is specifically for legal advice. Every day, a lawyer sits in town and there are 53 law firms in the city. They send lawyers to come here for legal advice.

Each reception room is no more than 10 square meters in size. There is a table inside and chairs on both sides. The visiting people reflect the problems in the arranged reception room.

The petitioner's scene narrated, the interviewer entered

The person in charge took the reporter into the reception room number 4 and it was just one of the people reflecting the problem. There is a screen under the desktop. This is a computer. The petitioner narrates the scene. The interviewer enters the system in a timely manner. The staff determines the handling method according to the petition request. "If everything is finished, it can be immediately transferred to the corresponding municipal department or district or county people's government."

There is also a scanner placed on the side of the table. The letter of petition can be submitted to the Internet through the scanner.

The first floor enters the second floor and can check the progress

From the reception room, there is a side entrance leading to the outside. The entire petition reception process is a "single cycle", and the first floor enters the second floor, so that the hall will not appear crowded.

“We have installed an electronic inquiry system in the lobby to check the progress of our own problems.” This TV screen-size inquiry system is a touch screen. As long as the problem is reflected in the system, there will be a search code, which can be used to query the progress in real time. If you do, you can also give a satisfactory assessment of the petition department and the responsible unit.

1-5 reception room

Reflect petitions and complaints from administrative agencies at all levels

Relevant person in charge said that at present, it is the following several reception rooms that are open daily. Other reception rooms are equivalent to “mobile” and they will arrange to receive visiting people according to the actual situation.

At the entrance of the reception room there is a sign with numbers on it. “The problems that the people reflect are very broad, so we also have a corresponding distinction. The 1-5 reception room reflects the petitions and complaints concerning the administrative agencies at all levels, and the staff of the letters and visits office are the ones that received the interviews.”

No. 6 and 14 reception rooms

Reflect issues related to public inspections

“No. 6 and No. 14 reception rooms mainly receive letters and visits involving laws and regulations, and complaints and visits that reflect the legal channels of the courts, public prosecutors, and public security organs may also be transferred to the Chongqing Higher People’s Court and Procuratorate according to the acceptability. The staff in the two reception rooms are all drawn up and work in this area for a long time,” said the person in charge.

7th reception room

Responsible for the violation of law and discipline for cadres

All complaints against law and discipline violations committed by cadres and complaints about administrative effectiveness are collected by the public at the registration window, and they will be placed in the reception room number 7. Here is the reception window sent by the Municipal Commission for Discipline Inspection and the Municipal Supervision Bureau. Due to the relatively small amount, the two departments share a reception room.

Letters and visits to the municipal government were sent to the office

In addition to direct visits, there is an important way for letters and visits to be letters.

The Municipal Office of Letters and Visits has a special office for handling letters. The work of sorting letters, reading letters, and mailing letters are repeated every day. They are then sent to the office.

There is a ping-pong table on the left side of the office of the office. It has piles of letters on it. The two storage boxes next to the letters read “Secretary Mailbox” and “Mayor's Mailbox”, and another one. The blue box next to it read "Other".

Three staff members sort according to the recipients. The reporter saw that most of the letters were put into the mailbox of the secretary and the mayor. “The first job of our office is to accept letters from the main leaders of the municipal party committee and the municipal government,” said the person in charge of the office.

There is a cabinet on the right side of the entrance, which occupies a wall. It consists of a small lattice. Each lattice has a label underneath. It is the mailbox of each department. The letters “in other” mailboxes will be sorted and classified twice. ."

On average, see 2,000 valid letters per month

There are 10 people in the office and look at different letters every day. Wang Ping said that the letter from hundreds of pages is not surprising. “I read the letter one time, and after watching it for an hour, I could understand what the writer was saying.”

Every day, people in this office are looking at different letters. The average number of “effective letters” seen each month is 2,000. Effective letters are screened by the staff and have a clear purpose. They can be forwarded to and submitted for processing. The letter office will be entered into the system immediately and will be handed over to the responsible unit within two days with the paperwork.

"Invalid letters" have to be scanned and saved

There are also invalid letters in the letters. "Invalid letters are all scanned and saved, even if they are invalid letters of hundreds of pages."

The person in charge said that the most important thing to look out for when reading a letter is to “told up letters”. Some writers repeatedly write letters on the same issue, and fear that he will have excessive behaviors and thoughts. If such a letter is discovered, he must Tell leaders and authorities with authority to promptly find the parties and avoid the occurrence of excessive acts.

There will be results within the latest 60 days

On January 1st this year, the city opened a channel for online petitions. The search engine search for “Chongqing petitions” can enter the Chongqing petition public information network, which is also part of “Sunshine Letters and Visits”.

This website is networked with the National Letters and Calls Bureau. After the petitioner fills in the information as required, a search code will be generated. Then, the query code can be used to query the progress in real time.

“All the petitioners who lodge complaints will have results within 60 days at the latest.” The staff said that after the letter visit procedure ends, the petitioner can evaluate the petition. The evaluation is divided into two parts. The first is the evaluation of the petition department. One is the evaluation of responsible departments.